Captive centers can creatively excel a company’s existing capabilities by finding out newer avenues of success, streamlining operational objectives while lowering process maintenance cost and improving the overall capitalization while ensuring total operational sovereignty. The end result is obviously overwhelming: Improved process, reduced errors, enhanced security and best of all – great work @ low budget! But, despite having so many benefits why companies such as Citigroup, Unilever, Deutsche Bank, Dell and AOL have sold or shuttered their dedicated offshore captives? A closer look into the metrics unveils a range of inter aligned possibilities and rational judgments; some very insightful, some really interesting! Continue reading…